22 November 2009 0 Comments

vicidialNOW 1.3 is now released!

Yep,

Demian released vicidialNOW 1.3 – The first headache free auto installer for astguiclient / VICIDIAL Open source Predictive Dialer / Call Center Suite.

What is VICIDIAL? VICIDIAL is an Open Source Predictive Dialer and Call Center Suite that is developed by Matt Florell. It is being used by hundreds of Call Centers for their outbound dialing needs. If you need a VICIDIAL Consultant, you can always contact me :)

Here are the changelog.

[...]

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11 August 2009 2 Comments

with minimal expenses(mostly hardware) you get to have a predictive dialer.

Yep,

VICIDIAL is actually free. But you need to buy your own servers. As you can see, here’s a screenshot of a client of mine running VICIDIAL on 130 seats and counting (will post screen shot when they hit 180)

VICIDIAL running 130 seats.

VICIDIAL running 130 seats.

Anyhow Im available for consulting :)

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23 July 2009 0 Comments

VICIDIAL Tips and Tricks: Webform and how to make one.

I created this tip because I kept on forgetting what’s the URL of the VICIDIAL test output for the webform variables.

Here’s how,

$filedate = date("Ymd");
$filetime = date("H:i:s");
$IP = getenv ("REMOTE_ADDR");
$BR = getenv ("HTTP_USER_AGENT");

$lead_id=$_GET["lead_id"];
$vendor_id=$_GET["vendor_id"];
$list_id=$_GET["list_id"];
$phone_code=$_GET["phone_code"];
$phone_number=$_GET["phone_number"];
$title=$_GET["title"];
$first_name=$_GET["first_name"];
$middle_initial=$_GET["middle_initial"];
$last_name=$_GET["last_name"];
$address1=$_GET["address1"];
$address2=$_GET["address2"];
$address3=$_GET["address3"];
$city=$_GET["city"];
$state=$_GET["state"];
$province=$_GET["province"];
$postal_code=$_GET["postal_code"];
$country_code=$_GET["country_code"];
$gender=$_GET["gender"];
$date_of_birth=$_GET["date_of_birth"];
$alt_phone=$_GET["alt_phone"];
$email=$_GET["email"];
$security=$_GET["security"];
$comments=$_GET["comments"];
$user=$_GET["user"];
$pass=$_GET["pass"];
$fronter=$_GET["fronter"];
$closer=$_GET["closer"];
$campaign=$_GET["campaign"];
$group=$_GET["group"];
$SQLdate=$_GET["SQLdate"];
$epoch=$_GET["epoch"];
$uniqueid=$_GET["uniqueid"];
$cust_zap_chan=$_GET["customer_zap_channel"];
$server_ip=$_GET["server_ip"];
$SIPexten=$_GET["SIPexten"];
$session_id=$_GET["session_id"];
$dialed_number=$_GET["dialed_number"];
$dialed_label=$_GET["dialed_label"];
$rank=$_GET["rank"];
$owner=$_GET["owner"];

?>

VICIDIAL - TEST VICIDIAL OUTPUT




echo "lead_id:         $lead_id\n";

echo "vendor_id:       $vendor_id\n";

echo "list_id:         $list_id\n";

echo "phone_code:      $phone_code\n";

echo "phone_number:    $phone_number\n";

echo "title:           $title\n";

echo "first_name:      $first_name\n";

echo "middle_initial:  $middle_initial\n";

echo "last_name:       $last_name\n";

echo "address1:        $address1\n";

echo "address2:        $address2\n";

echo "address3:        $address3\n";

echo "city:            $city\n";

echo "state:           $state\n";

echo "province:        $province\n";

echo "postal_code:     $postal_code\n";

echo "country_code:    $country_code\n";

echo "gender:          $gender\n";

echo "date_of_birth:   $date_of_birth\n";

echo "alt_phone:       $alt_phone\n";

echo "email:           $email\n";

echo "security:        $security\n";

echo "comments:        $comments\n";

echo "user:            $user\n";

echo "pass:            $pass\n";

echo "fronter:         $fronter\n";

echo "closer:          $closer\n";

echo "campaign:        $campaign\n";

echo "group:           $group\n";

echo "SQLdate:         $SQLdate\n";

echo "epoch:           $epoch\n";

echo "uniqueid:        $uniqueid\n";

echo "cust_zap_chan:   $customer_zap_channel\n";

echo "server_ip:       $server_ip\n";

echo "SIPexten:        $SIPexten\n";

echo "session_id:      $session_id\n";

echo "dialed_number:   $dialed_number\n";

echo "dialed_label:    $dialed_label\n";

echo "rank:            $rank\n";

echo "owner:           $owner\n";


?>



This is really located at http://astguiclient.sourceforge.net/test_VICIDIAL_output.phps

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30 June 2009 4 Comments

VICIDIAL featured in ABS-CBN show Kalye

I got to watch the show of abs-cbn called Kalye yesterday. They have interviewed some agents in a call center Im currently supporting for VICIDIAL Open Source Call Center suite. Although we just watched the video with out the sound. VICIDIAL WAS SHOWN IN IT BEING USED BY CALL CENTER AGENTS!!!

Yep, I did install the VICIDIAL Open Source Suite that was shown in that show. Yes there are more than 160 people using VICIDIAL at Globalspan. and Yes I AM BRAGGING ABOUT IT :)

I dont have the video at the moment. Let me scour the internet if anyone have a copy of the said show. Got the video now.


Globalspan – VICIDIAL

and yes you can contact me for VICIDIAL services too :)

Watch this space.

FYI: Im more of a kapuso guy :) I watch abs-cbn channel just to see Maja Salvador :)

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